In some cases, you may be able to keep the customer's business, depending how you respond to them.īut, even if they still decide to cancel do decide to leave, you’ll be able to get feedback that will help you improve your service and/or products for future customers.īelow are 10 cancelation request response templates: 7 short response examples that you can use in email or over chat and 3 cancellation request email templates. The cancellation request is often your last opportunity to interact with your customer. While getting these request might be frustrating, how you respond to them can significantly impact your customers’ perception, and have a long term impact on your business, both positively and negatively. Any business will eventually encounter a customer that wants to cancel their subscription or not continue with the services provided.
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